Return/Refund Policy

This Return/Refund Policy governs the return and refund of goods sold on www.floorballexel.com (the “Site”).

By making a purchase on this Site, you indicate that you have read and understand this Return/Refund Policy and agree to its terms.

This Return/Refund Policy operates in conjunction with our Site Terms and Conditions, Shipping Policy and Privacy Policy.

Claim 

The buyer has a remorse period of fifteen (15) days following the reception of the equipment to request a full or partial credit.

The costs associated with shipping the merchandise back to our warehouse will be charged to the buyer.

A restocking fee of 20% of the total amount of returned goods will be charged to the buyer.

Any item being returned must have an authorization number issued by Les Entreprises Catsports Inc. This authorization number must be clearly indicated on all packages being returned to Les Entreprises Catsports Inc.

Any shortages, shipping errors or damaged goods must be reported immediately on the manifest of the carrier. Make sure to properly inspect your order when you receive it.

Warranty

One (1) year warranty on manufacturing defects in accordance with the following conditions: 

• If the equipment was used in a non-abusive and appropriate way, Les Entreprises Catsports Inc. will replace the defective parts or credit or exchange the defective product at no cost.

Normal wear and tear of equipment, abusive use or improper use are not covered in this clause.

Les Entreprises Catsports Inc. is, at all times, the only entity able to authorize a credit note for the aforementioned equipment.

Late or Missing Refund

If you have not received a refund yet, first check your bank account again.

Then, you may contact your credit card company; it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Contact

If you have any questions or problems, you may email us at info@catsports.com.

You can also contact us through the feedback form available on our Site.

We will answer as soon as possible after receiving your inquiry. Please note that this does not include weekends and statutory holidays.

Effective Date: September 22, 2023.